The Port Harcourt Electricity Distribution Company (PHED), has introduced On-The – Spot Collection (OTSC) for its customers in Rivers, Akwa Ibom, Bayelsa and Cross River States.
The On-The-Spot Collection was unveiled to the members of public recently in Port Harcourt, the Rivers State capital by Naveen Kapoor, the Chief Executive Office, PHED.
The initiative with proven success in India that has similar energy demands like Nigeria was conceived by the Feedback Energy Company Limited, FEDCO, India, a Technical Partner, TP, of Port Harcourt Electricity Distribution Company.
By its unveiling to the members of public, PHED, therefore, becomes the first Disco to have introduced such a laudable initiative to the Nigerian electricity industry market.
OTSC is designed to ensure compliance with the cashless environment which PHED strives to attain, the CEO said.
The objective of this initiative according to Naveen Kapoor, was to aggressively follow the path towards modernisation, improving customer experience and to ensure that there was no gap in the remittance for energy consumed as a result of lack of access to payment points.
“As a technologically driven company, we are always concerned at how best to engender customers’ satisfaction at all times”, the PHED Boss maintained.
The initiative, Kapoor added would be managed by authorised staff who would be visiting customers with point of sales machines (PoS), for seamless payment at their doorsteps with proper means of identification geared towards improved customer experience especially the post-paid customers.
“This, we believe, would lead to database improvement through ‘Know Your Customer’ Concept (KYC), increase in pay points with motivated workforce, and effective process monitoring which shall be handled by our well trained personnel.
“With over 513,000 customers, 324,787 are active post-paid customers usually referred to as Non Maximum Demand scattered in PHED’s coverage area. This is a huge market for us, hence, the need to encourage customers seamlessly by bringing our authorised staff with point of sales machines, POS, at their doorsteps”, Kapoor said.
He, however, advised customers not to accept receipts without PHED’s logo, not to make any transaction over unsecured network, not to share their personal identification number, PIN and card verification value CVV, number and not make use of PHED’s representatives cards for any transaction.
On-The-Spot Collection is one of numerous initiatives of PHED’s determined effort in improving service delivery to its stakeholders. The 24/7 call centre, online payment, live feedback on social media, as well as massive deployment of pre-paid meters in the last two years are some of them.