Plans are underway to provide 24-hour electricity to residents of GRA Ikeja, Lagos, Chief Executive Officer of Ikeja Electric, Dr Anthony Youdeowei, has revealed. Dr Youdeowei made this disclosure at the launch of an ultra-modern PTC undertaking office in GRA Ikeja on Monday.
The IE chief disclosed that the PTC undertaking office will provide customers with improved access to quality service, explaining that the newly unveiled office was an upgraded facility designed to deliver positive experience to customers and offering prompt attendance to clients’ queries with a highly effective Point-of-Sales self-service, fully automated Electronic Queue Management System (EQMS) and well-trained Executives Sales Representatives.
Mr Youdeowei revealed that a dedicated team was created for prompt fault clearing and maintenance of Distribution Transformers, thereby reducing downtime and achieving optimization of installations. This, according to him, has also helped the company to sustain the efficiency required to boost service delivery.
According to him, Ikeja Electric has achieved 95 percent metering deployment both on the distribution transformers as well as for individual customers. He said the company had increased the momentum in meter deployment across IE’s network. Mr Youdeowei expressed optimism that the exercise will further bridge the metering gap and evidently reduce the incidence of estimated billing.
Source: Business Post