EKEDC asks customers to lodge complaints by phone, others due to coronavirus

One of the nation’s electricity distribution companies, Eko Electricity Distribution Company, said on Thursday that it had stopped all treatment of customer complaints and interactions involving physical contact amid the spread of coronavirus.

The EKEDC said in a statement that complaints should be made through other channels, such as emails and correspondences, telephone calls and other instant messaging options including social media.

It said, “For communication and complaint treatment purposes, customers should kindly provide a clear and detailed description of their home or office address with easily identifiable landmarks, a phone number, and email address or a social media handle through which they can be contacted.

“Social distancing takes immediate effect and unscheduled appointments shall no longer be encouraged. This is in line with medical best practices promoted by the global and national medical communities to minimise physical contact and safeguard each other’s health.”

According to the statement, all meter applications should henceforth be initiated online on the company’s website using the Meter Asset Provider link.


Source: Punch



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