Agents and importers said they were facing difficulties in transacting businesses within specified periods.
The clearing agents fingered the Tin Can Island Port Complex (TCIPC) and the Ports Terminal Multi-services Limited (PTML) terminals in Lagos, as the worst hit by the epileptic service by Webb Fontaine.
Agents and importers complained bitterly about the incessant failure of the Customs’ internet server, describing its frequent breakdown as an act of sabotage by the service provider.
Freight forwarders operating in Lagos could not carry out their business due to the failure of the server. The challenge, which has been ascribed to human failure, is affecting the capture of information and release of cargoes.
A clearing agent, Segun Ogunsanu, said the server was down for a day while importers accumulated demurrage and storage charges on their consignments.
Likewise, at Onne Port, epileptic Customs server is hindering cargo clearance procedures, the agents, said.